Eleanor Oliphant is completely fine, except that she’s not fine at all. The large scar on her face and her oddly developed social skills mean that she’s the butt of the joke for her gossipy coworkers. She lives by herself, going entire weekends without human contact, downing bottle after bottle of vodka alone in her flat. Her one human connection is with her vicious Mummy, who contacts her once a week seemingly just to insult and berate her.
When Eleanor and office IT guy Raymond witness an elderly man collapsing in the street, they take him under their wing to ensure that he gets to the hospital safely. Thus begins Eleanor’s first friendship in decades, and, maybe, the first step to repairing her heart.